Privacy Policy

Privacy Policy of KKStore

Effective Date: 23 June 2026

1. Introduction

KKStore (referred to as “we”, “us” or “our”) respects the privacy and personal data security of every visitor and user accessing our website and online store services (collectively the “Platform”). This Privacy Policy clearly outlines how we collect, use, store, share and protect your personal information, as well as your corresponding rights.

By registering an account, placing orders, browsing or otherwise using our Platform, you acknowledge and unconditionally agree to all terms of this Privacy Policy. If you do not accept this Policy, please cease all use of our website and services immediately.

2. Personal Information We Collect

2.1 Information You Voluntarily Provide

Account registration data: username, email address, mobile phone number and login password;
Order and delivery information: recipient full name, shipping address, contact number and delivery notes;
Payment-related details: billing address and transaction records from third-party payment providers. We do not store complete bank card numbers or payment credentials; all payment processing is handled by compliant third-party payment service providers.
Customer service records: messages, feedback and contact details you submit to our online support team;
Marketing subscription data: email addresses and mobile numbers you submit voluntarily to receive promotions and updates.

2.2 Automatically Collected Technical Data

Device information: device model, operating system, browser type and unique device identifiers;
Access logs: IP address, access timestamp, viewed pages, click records, page stay duration and referral source;
Cookies and similar tracking technologies: We use Cookies to maintain login status, save shopping carts and record your browsing preferences. You may disable Cookies via your browser settings, though certain core shopping functions may become unavailable.

3. Purposes of Data Collection and Usage

We only process your personal data for legitimate and necessary purposes, and will not use your information beyond the scope listed below:

Account administration: Complete registration, login, password recovery and maintain account security;
Order fulfillment: Process purchases, arrange delivery, send logistics notifications and handle after-sales returns, exchanges and order reconciliation;
Customer support: Respond to inquiries, resolve complaints and settle transaction disputes;
Payment settlement: Cooperate with third-party payment providers to complete fund collection and issue transaction receipts;
Platform optimization: Analyze anonymous user browsing behaviour to improve website layout, product display and overall user experience;
Security protection: Identify abnormal logins, fraudulent orders and malicious activities to prevent account theft and online scams;
Marketing communications (with your explicit consent): Send emails or SMS regarding new arrivals, discounts and promotional activities. You may unsubscribe at any time;
Legal compliance: Provide data upon valid official requests from regulatory authorities or judicial bodies.

4. Information Sharing & Disclosure Rules

We will never sell, rent or trade your personal information to any third parties for commercial gain. Your data may only be shared in the following limited and necessary scenarios:

Authorized service partners: Logistics couriers and payment gateways, who only receive minimal delivery information required to complete your order. All partners are bound by strict data confidentiality agreements.
Technical service vendors: Server hosting, website maintenance and cybersecurity providers, solely for the operation of our Platform.
Legal mandatory requests: When receiving formal court orders or legal investigation demands from relevant government authorities, we will disclose information as required by law.
Business restructuring: In the event of acquisition, merger or asset transfer, user data will be transferred together with the business and remain protected under this Privacy Policy.
With your explicit written consent: Share information with designated third parties upon your clear approval.

5. Data Storage & Security Measures

5.1 Data Retention Period

Account and order records: Retained for the statutory retention period after account closure to meet tax, accounting and after-sales legal requirements;
Marketing subscription records: Marketing communications will cease once you unsubscribe, with relevant logs retained for the minimum legally required duration;
Website access logs: Automatically cleared periodically, with a maximum storage period of 12 months.

5.2 Data Security Safeguards

All website data transmission is encrypted to secure information transfer;
Backend systems adopt tiered access permissions; only authorized staff may view user personal data;
Regular server security audits and vulnerability repairs are conducted to prevent data leakage, tampering and loss;
User passwords are stored with irreversible encryption; our staff cannot view plaintext passwords.

6. Your Rights Over Personal Data

You may contact our customer support team to exercise the following rights free of charge, subject to legal restrictions:

Right of access: Request a full copy of all personal data we hold about you;
Right of rectification: Request correction of inaccurate information such as name, phone number or shipping address;
Right of erasure: Request account deletion and removal of non-essential personal data excluding mandatory order records;
Right to withdraw consent: Unsubscribe from marketing emails and SMS, halting all data processing based on your prior consent;
Right to restriction of processing: Request suspension of certain data collection and processing activities;
Right to data portability: Request export of your basic account and order information;
Right to lodge a complaint: Submit complaints to relevant data protection authorities if you believe we have violated this Privacy Policy.

Submission Channels: Online website customer service / Official business email (please fill in your company email)

7. Cookie Policy

Essential Cookies: Required to maintain login sessions, shopping carts and checkout workflows. Disabling these Cookies will prevent normal ordering on our site.
Analytics Cookies: Collect anonymous website traffic statistics without linking data to your real identity.
Marketing Cookies: Record browsing preferences to deliver personalised product recommendations.

You may reject or clear Cookies via your browser settings, but core shopping features may be limited as a result.

8. Minor Protection

Our Platform is intended for general adult consumers. If you are under 18 years of age, you must obtain consent from your legal guardian before registering an account or placing orders. If we discover we have collected personal data from minors without guardian approval, we will delete such information immediately.

9. Third-Party External Links

Our website may contain hyperlinks to external social media, payment platforms and third-party shopping websites. This Privacy Policy does not govern external websites. After clicking external links, you shall review their respective privacy terms independently. We bear no liability for data processing conducted by third-party websites.

10. Policy Updates

We reserve the right to revise this Privacy Policy periodically. Updated versions with a new effective date will be displayed in the website footer. Your continued use of the Platform after updates are published constitutes acceptance of the revised Policy. We will notify registered users via email for material policy changes.

11. Contact Information

For inquiries, requests or concerns regarding this Privacy Policy or our personal data processing practices, please reach us via the channels below:
Website Name: KKStore
Copyright Entity: KKStore Pte Ltd
Support Channel: Online Website Customer Service
Contact Email: kkstore@gmail.com
Registered Address: 18 Harbour Road, Wan Chai, Hong Kong

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